tag:08t5rtbsztkz.statuspage.io,2005:/historyDisruptive Technologies Status - Incident History2024-03-29T09:54:29+01:00Disruptive Technologiestag:08t5rtbsztkz.statuspage.io,2005:Incident/202423512024-04-04T10:00:00+02:002024-03-19T11:57:57+01:00Database infrastructure maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>4</var>, <var data-var='time'>10:00</var> - <var data-var='time'>11:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:48</var> CET</small><br><strong>Scheduled</strong> - We'll be upgrading our database infrastructure to enhance our system's security and reliability. During this maintenance window, you may experience increased latency and potentially intermittent access to DT Studio and our APIs.<br /><br />We understand the essential role our services play in your day-to-day operations. This transition has been planned to minimize disruption, but we recommend you plan accordingly to mitigate any potential disruption to your activities.<br /><br />If you have any concerns, please don't hesitate to contact us at support@disruptive-technologies.com. We will provide updates on the progress of the migration on our status page. Thank you for your understanding and support as we continue to improve our infrastructure.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/203297372024-03-22T18:57:24+01:002024-03-22T19:02:07+01:00Number of Cloud Connectors Disconnected<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:57</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:55</var> CET</small><br><strong>Update</strong> - One of our cellular providers have detected an issue and are currently investigating the cause.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:02</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/203188352024-03-21T19:31:04+01:002024-03-21T19:31:04+01:00Number of Cloud Connectors Disconnected<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>19:31</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>19:30</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:24</var> CET</small><br><strong>Identified</strong> - Our connectivity partner has identified the problem and is working on a fix</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:49</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/202313752024-03-13T07:11:00+01:002024-03-13T07:46:36+01:00Small Number of Cloud Connectors Disconnected<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>07:11</var> CET</small><br><strong>Resolved</strong> - A small number of Cloud Connectors went offline around 06:11 UTC, and gradually started coming back online. As of 06:35 UTC all of the offline Cloud Connectors are back online.<br /><br />We will continue to monitor the situation.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/202058922024-03-10T14:09:32+01:002024-03-10T14:09:32+01:00Increased latency for API and Studio<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>14:09</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>13:30</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:43</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:09</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:40</var> CET</small><br><strong>Investigating</strong> - We are experiencing latency in Studio and the API. No data has been lost, and the data will be available once the issue has been mitigated.<br />Apologies for any inconveniences this has caused.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/201756082024-03-06T15:14:55+01:002024-03-06T15:14:56+01:00Increased delivery latency for desk-occupancy events<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:14</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:42</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:37</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:36</var> CET</small><br><strong>Investigating</strong> - We are experiencing increased delivery latency for desk-occupancy events.<br /><br />We apologize for any inconveniences</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/201097612024-02-29T18:59:08+01:002024-02-29T18:59:09+01:00Small Number of Cloud Connectors Disconnected<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>18:59</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>18:00</var> CET</small><br><strong>Monitoring</strong> - A small number of cloud connectors went offline around 17:23 GMT+1. As of 17:55 GMT+1 almost all of the offline cloud connectors are back online.<br /><br />We will continue to monitor the situation.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/199671902024-02-18T10:00:56+01:002024-02-18T10:00:56+01:00Billing pages in Studio<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>10:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>15:50</var> CET</small><br><strong>Scheduled</strong> - We have allocated a 4-hour time slot for upgrading our ERP system. However, we anticipate that the process will be completed much sooner, within 60 minutes. Please note that during the upgrade, you will not be able to access the Billing page or the claiming API. All other systems will remain unaffected.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/200068702024-02-17T03:00:00+01:002024-02-17T12:50:15+01:00Increased delivery latency<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>03:00</var> CET</small><br><strong>Resolved</strong> - We experienced an incident between 2024-02-17 02:00 UTC and 11:25 UTC which resulted in increased delivery latency for temperature and desk-occupancy events. No sensor data or any other data was lost during the incident. <br /><br />We apologize for any inconveniences this incident may have caused.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/199373942024-02-14T17:04:31+01:002024-02-14T17:04:31+01:00Identity Infrastructure Maintenance<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:04</var> CET</small><br><strong>Completed</strong> - We are done verifying the migration, and everything should be back to normal. The incident that happened during the maintenance affected the authentication service of our API and Studio. No sensor data or any other data has been lost during the incident.<br /><br />We apologize for any inconveniences this incident may have caused.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:33</var> CET</small><br><strong>Verifying</strong> - We've resolved the issue and are currently verifying the migration.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:20</var> CET</small><br><strong>Update</strong> - We've identified the faulty migration and are working on a fix. We apologize for any inconvenience during the incident.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:56</var> CET</small><br><strong>Update</strong> - An incident occurred during the maintenance window that is affecting both Studio and the API. We are investigating the issue, and will provide an update here as soon as we know more.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:42</var> CET</small><br><strong>Update</strong> - The migration process is taking longer than expected, so we'll increase the maintenance window for 2 more hours. We've not observed any service disruptions caused by the migration process up until this point.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>09:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:38</var> CET</small><br><strong>Scheduled</strong> - We will upgrade our identity solution infrastructure to enhance our system's security and reliability. During this maintenance window, you may experience increased latency and potentially intermittent access to DT Studio and our APIs.<br /><br />We understand the essential role our services play in your day-to-day operations. This transition has been planned to minimize disruption, but we recommend you plan accordingly to mitigate any potential disruption to your activities.<br /><br />If you have any concerns, please don't hesitate to contact us at support@disruptive-technologies.com. We will provide updates on the progress of the migration on our status page. Thank you for your understanding and support as we continue to improve our infrastructure.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/199374412024-02-08T11:33:34+01:002024-02-08T11:33:34+01:00Small number of Cloud Connectors offline<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:33</var> CET</small><br><strong>Resolved</strong> - Our cellular provider has notified us that they have resolved the issue. All the Cloud Connectors are now back online.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:13</var> CET</small><br><strong>Update</strong> - One of our cellular providers notified us at 09:09 UTC that they are investigating an ongoing incident, and that the incident is limited to Cloud Connectors in Norway. We'll keep monitoring the situation.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:48</var> CET</small><br><strong>Monitoring</strong> - A small number of Cloud Connectors went offline at around 08:14 UTC, and are gradually coming back online. Most of the disconnected Cloud Connectors are now back online, and we'll keep monitoring the situation.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/194979022024-01-06T05:31:03+01:002024-01-06T05:31:03+01:00Billing pages in Studio<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>05:31</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>04:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>14:07</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance of the Billing module during this time.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/194797022023-12-19T17:22:06+01:002023-12-19T17:22:06+01:00Cloud Connector connectivity issue<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>17:22</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>15:14</var> CET</small><br><strong>Monitoring</strong> - We are seeing cloud connectors reconnecting to our cloud. We will continue to monitor to make sure the issue is fully resolved.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>14:58</var> CET</small><br><strong>Identified</strong> - The issue has been identified as a cellular issue. Our cellular provider has notified us about the issue and they are currently working on a fix.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>14:31</var> CET</small><br><strong>Investigating</strong> - We have identified a number of cloud connectors suddenly disconnecting from our services at 13:19 UTC. We are investigating the issue.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/193845202023-12-09T22:32:08+01:002023-12-09T22:32:08+01:00Increased sensor event delivery latency<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>22:32</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>10:26</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>10:25</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:55</var> CET</small><br><strong>Investigating</strong> - We see that some sensors messages are being delayed several minutes, but no messages should be lost. We apologize for any inconvenience during the incident.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/192331892023-12-06T11:00:14+01:002023-12-06T11:00:14+01:00Infrastructure Maintenance<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:29</var> CET</small><br><strong>Scheduled</strong> - On Wednesday, December 6th, 09:00-10:00 UTC, we will be performing a migration of our infrastructure to enhance our system’s performance and reliability. During the maintenance window, we will move our main Cloud Connector ingress domain, "ccon-manager.prod.disruptive-technologies.com", over to a new static IP "34.78.211.45". The switchover should be seamless, without any noticeable impact on the Cloud Connector.<br /><br />We understand the essential role our services play in your day-to-day operations. This transition has been planned to minimize disruption, but we recommend you plan accordingly to mitigate any potential disruption to your activities.<br />If you have any concerns, please don’t hesitate to reach out to us at support@disruptive-technologies.com. We will provide updates on the progress of the migration on our status page. Thank you for your understanding and support as we continue to improve our infrastructure.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/186712202023-10-03T02:00:00+02:002023-10-03T07:26:06+02:00Number of Cloud Connectors Disconnected<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>01:45</var> CEST</small><br><strong>Monitoring</strong> - The affected devices are reconnecting. We will continue to monitor the situation</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>23:45</var> CEST</small><br><strong>Identified</strong> - We have identified the issue as cellular outage mainly affecting Germany. We will continue to investigate the issue.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>23:15</var> CEST</small><br><strong>Investigating</strong> - A number of cloud connectors have disconnected from our cloud. We are currently investigating the issue.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/186526152023-09-30T23:00:17+02:002023-09-30T23:00:17+02:00Number of Cloud Connectors Disconnected<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>22:27</var> CEST</small><br><strong>Monitoring</strong> - The affected devices are reconnecting. We will continue to monitor the situation</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>21:31</var> CEST</small><br><strong>Identified</strong> - We have identified the issue as cellular outage mainly affecting the United Kingdom. We will continue to investigate the issue.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>21:05</var> CEST</small><br><strong>Investigating</strong> - A number of cloud connectors have disconnected from our cloud. We are currently investigating the issue.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/186450342023-09-30T01:48:45+02:002023-09-30T01:48:45+02:00Number of Cloud Connectors Disconnected<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>01:48</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>21:41</var> CEST</small><br><strong>Identified</strong> - We have identified an issue with one of our cellular operators. The issue seems to affect mostly CCONs located in the United Kingdom. We will continue to investigate the situation.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>20:53</var> CEST</small><br><strong>Investigating</strong> - A number of cloud connectors have disconnected from our cloud. We are currently investigating the issue.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/184060052023-09-13T11:00:31+02:002023-09-13T11:00:31+02:00Infrastructure Maintenance<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>11:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:02</var> CEST</small><br><strong>Scheduled</strong> - On Wednesday September 13th, 08:00-09:00 UTC, we will be performing a migration of our infrastructure to enhance our system's performance and reliability. During this migration window, you may experience increased latency and potentially intermittent access to DT Studio and our APIs.<br /><br />We understand the essential role our services play in your day-to-day operations. This transition has been planned to minimize disruption, but we recommend you plan accordingly to mitigate any potential disruption to your activities.<br /><br />If you have any concerns, please don't hesitate to reach out to us at support@disruptive-technologies.com. We will provide updates on the progress of the migration on our status page. Thank you for your understanding and support as we continue to improve our infrastructure.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/182074932023-09-03T13:01:07+02:002023-09-03T13:01:07+02:00Scheduled maintenance of the Billing pages in Studio<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>13:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>09:19</var> CEST</small><br><strong>Scheduled</strong> - We are reserving 4 hours for this upgrade maintenance. However, many customer upgrades are completed much faster, within 60 minutes.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/183662542023-09-03T03:42:27+02:002023-09-03T03:42:27+02:00Number of Cloud Connectors Disconnected<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>03:42</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>03:13</var> CEST</small><br><strong>Monitoring</strong> - Nearly all of the cloud connectors have restored their connection with the cloud and we expect the few remaining to also connect shortly. We will continue to monitor the situation.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>02:50</var> CEST</small><br><strong>Investigating</strong> - A number of cloud connectors have disconnected from our cloud. We are currently investigating the issue.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/177495272023-07-09T08:31:40+02:002023-07-09T08:31:40+02:00Scheduled maintenance of the Billing pages in Studio<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>08:31</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>07:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>09:08</var> CEST</small><br><strong>Scheduled</strong> - During this period the Billing pages in Studio might become irresponsive. Other features should not be affected.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/175414432023-06-12T01:21:49+02:002023-06-12T01:21:49+02:00Small Number of Cloud Connectors Offline (Norway)<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>01:21</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>00:50</var> CEST</small><br><strong>Monitoring</strong> - All the affected Cloud Connectors were able to successfully re-establish a cellular connection at around 22:40 UTC. We will continue to monitor the situation.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>00:48</var> CEST</small><br><strong>Investigating</strong> - A small number of Cloud Connectors connected to cellular in Norway went offline at around 22:07 UTC.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/175102052023-06-08T08:30:00+02:002023-06-08T10:09:12+02:00Increased sensor event delivery latency<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>08:30</var> CEST</small><br><strong>Resolved</strong> - Between 6:30 and 7:30 UTC we observed an increased sensor event delivery latency. We do not have any indication that this has resulted in any loss of data. The root cause has been identified, and a fix has been implemented. We apologize for any inconvenience and for any potential loss of sensor data during the incident.</p>tag:08t5rtbsztkz.statuspage.io,2005:Incident/174984292023-06-07T09:00:00+02:002023-06-07T10:12:46+02:00Studio and parts of API unresponsive<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> CEST</small><br><strong>Resolved</strong> - Between 7:15 and 7:30 UTC, parts of the API and Studio was unresponsive. Both Studio and the API is now back to normal, and no data was lost during this period. We are working to identify the root cause as well as preventative measures to avoid this issue in the future. Apologies for any inconveniences this has caused.</p>