Resolved -
We have observed no further instability and are closing this incident. Our investigation determined that the impact was limited to devices operating on a specific cellular provider. A network instability, likely within their infrastructure, led to increased packet loss and repeated reconnect attempts from affected cloud connectors, which in turn generated an unusually high volume of new client sessions on our servers. We will continue to work with the cellular provider to understand the root cause and to reduce the likelihood of similar incidents occurring in the future.
Dec 8, 12:20 CET
Update -
We are currently experiencing temporary network instability in our cloud infrastructure, which may cause intermittent connectivity issues for Cloud Connectors. All systems are operating normally at this time, but the root cause is still under investigation.
Dec 5, 02:42 CET
Investigating -
We are currently experiencing elevated latency and intermittent Cloud Connector disconnects to our cloud. This may lead to delays in sensor data ingenstions into our cloud solution and offline devices. We are investigating and will provide updates as we learn more.
Dec 5, 01:28 CET